What records should be kept?Other than the forms, records and reports necessary to properly handle the case, you may also want keep the statistical information separate from the records of the JRB cases. You would do this by assigning a number to each case so names do not appear on the statistical data.
The information collected should include demographic information about the child and family, the charges, the date the referral was received and the referring source, the dates of any hearings, the outcome of the hearings, the diversions proposed and whether the matter was successfully completed or not.
Also, the number of case manager hours used for the case should be determined. Such information would be useful when assessing the programís effectiveness and for possible changes or to identify gaps in the availability of services and programs and also when seeking funding for future operations.
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